Responsible Gambling Policy

Overview

For the majority of people, gambling is an enjoyable leisure and entertainment activity. But for some, gambling can have negative impacts. As a result, we have developed this policy to communicate our approach to responsible gambling and minimising harm to consumers who may be vulnerable to problem gambling. Our betting operations are governed by this policy, the South Australian Gambling Codes of Practice Notice and the Northern Territory Code of Practice of Responsible Online Gambling.

What is Responsible Gambling?

“Responsible Gambling” is a broad concept that aims to ensure gambling is conducted in a manner whereby the potential for harm associated with problem gambling is minimised. It respects the responsibility of individuals for their own actions, but also acknowledges a responsibility on the part of service providers.

Responsible gambling has regard to the context in which gambling occurs, the inducements made to gamble, the way the gambling service operates and the integrity of the gambling operator.

The aim is to enable persons to make informed decisions about their participation in gambling and, if harm has occurred, to access gambling help services.

What is Problem Gambling?

Problem gambling occurs when a person loses control over their gambling, particularly the scope and frequency of gambling, the amount of money gambled and the amount of time devoted to gambling. The negative consequences of problem gambling may include:

  1. the punter suffering excessive financial losses relative to the gambler’s means (including unpaid household bills, credit card debts or loans);
  2. adverse personal effects on the punter (such as anxiety, depression or stress) and/or their family;
  3. adverse affects on employment and work performance (including missing work or having trouble concentrating at work);
  4. losing the ability to maintain a healthy and balanced lifestyle due to spending an excessive amount of time gambling;
  5. regretting the amount of time lost or wasted due to gambling; and
  6. other costs which are borne by the community.

Customer Care Principles and Responsible Gambling

We aim to consistently care for our customers and promote responsible gambling practices. For the vast majority of people, the attraction to test one’s judgement or luck does not create problems. Gambling generally should be a pleasurable form of entertainment. The aim is to achieve a balanced approach in the provision of wagering services, taking account of the interests of our customers, the community at large and us as the wagering operator.

Responsible Gambling Policy

We are committed to sharing responsibility, with Governments and communities, for helping problem gamblers to identify their problem and seek assistance. Some of the ways that we do this are:

  1. allowing our customers to set a pre-commitment or deposit limit;
  2. allowing our customers to self-exclude (either temporarily or permanently) from betting with us;
  3. providing Responsible Gambling information and messages to our customers;
  4. training our staff about Responsible Gambling at induction and at least every 2 years; and
  5. referring our customers who are at risk of problem gambling to gambling-related support services.

We aim to achieve the following outcomes:

  1. minimising the extent of gambling related harm to individuals and the broader community;
  2. enabling customers to make informed decisions about their gambling practices;
  3. enabling people adversely affected by gambling to have access to timely and appropriate assistance and information;
  4. promoting a shared understanding between individuals, communities, the gambling industry and Government of responsible gambling practices; and
  5. ensuring the gambling industry provides safe and supportive environments for the delivery of gambling products and services.

Minors

As a responsible operator, we are committed to maintaining our reputation by actively taking steps to exclude minors from placing a wager using our betting platforms. Our services are designed to appeal to, and be used by persons who are at least 18 years old.

Filtering Options

Certain filtering options can be enabled to prohibit underage persons from entering the online sports betting software, as the minimum legal age to gamble is 18 years. If minors have access to the device that you use to access our betting platforms, we encourage you to use filtering software to prevent access to our betting platforms by minors. The comprehensive list of filtering options available for download can be accessed through these sites:

Where to Get Help

You can call the Gambling Helpline on 1800 858 858 or the Financial Counselling Helpline on 1800 007 007 or visit:

Or alternatively you can contact our Customer Service Manager through [email protected] for other gambling support providers in your area.

Self-Exclusion

If you feel that you are losing control of your play and would like help in restricting your access to our betting platforms, we offer you the option to self-exclude from betting with us.

To self-exclude means to stop betting or gambling with Ladbrokes for a set time. Self-exclusion can be temporary or permanent. If you would like to self-exclude, you will need to complete and return our Self-Exclusion Form which can be downloaded here. Alternatively, please contact our Customer Support Staff by phone or email.

Please note: We may close your account permanently rather than self-exclude you.

Alternatively, if you would like to self-exclude from multiple wagering operators, the Northern Territory Racing Commission also manages a multi-operator self-exclusion scheme for all wagering operators licensed in the Northern Territory. Click here for more information about the scheme and here to download the Northern Territory’s self-exclusion notice. You can return this form to our Customer Support Staff by email, or directly to the Northern Territory via the contact details listed in the link above.

In addition, some jurisdictions such as South Australia have Barring Orders available. Please contact our Customer Support team if you would like further information about this.

You may also wish to self-exclude from any other providers that you have accounts with. The table below contains links to the responsible gambling policies of other wagering operators, information about how to self-exclude from other operators and contact details for other operators.

Operator Responsible Gambling Policy How to Self-Exclude Customer Support Contact Details
Bet365 Bet365 Policy You can self-exclude your account in the Responsible Gambling Controls section of Members. This is located under the Services menu when logged in to your account, then Members, My Account, select Responsible Gambling Controls and choose Self-Exclusion. Email: [email protected]
Phone: 1800 200 365
Betfair Betfair Policy You can access and set the self-exclusion facility from within your ‘Account Profile’ section when logged in to your account. Email: [email protected]
Phone: 1300 238 324
BetEasy BetEasy Policy You can access and set the self-exclusion facility from within the ‘My Account’ section when logged in to your account. Email: [email protected]
Phone: 13 2769
Classic Bet Classic Bet Policy Call 1800 888 001 or [email protected] Email: [email protected]
Phone: 1800 888 001
DraftStars DraftStars Policy Call 1800 131 939 or email [email protected] Email: [email protected]
Phone: 1800 131 939
Lottoland Lottoland Policy You can access and set the self-exclusion facility from within your ‘My Account’ section when logged in to your account. Email: [email protected]
Sportsbet Sportsbet Policy Complete the Self-Exclusion form available here and return your completed form to [email protected] Email: [email protected]
Phone: 1800 990 907
Sportsbetting.com.au Sportsbetting.com.au Policy Call 1300 363 236 or email [email protected] Email: [email protected]
Phone: 1300 363 236
TAB.com.au TAB.com.au Policy Complete the Self-Exclusion form available here and return your completed form to [email protected] Email: [email protected]
Phone: 1800 882 876
TopBetta TopBetta Policy Call 1300 886 503 or email [email protected] Email: [email protected]
Phone: 1300 886 503
UBet UBet Policy In order to self-exclude, you are required to submit a Self-Exclusion Notice. This can be completed online within your Account area within Self-Manage and following the prompts. Sign In, then go to: self manage > self-exclude my account. Read the information, check the box and then submit the form. Email: [email protected]
Phone: 1800 823 888
Unibet Unibet Policy Complete the Self-Exclusion form available here and return your completed form to [email protected] Email: [email protected]
Phone: 13 78 68
Budget Lotto Budget Lotto Policy Email [email protected] Email: [email protected]
Phone: 1300 780 61

Time Out

If you would like to take a break from using your account for a while, our Time Out facility allows you to deactivate your account for a short period. You can choose between a single day, a week, a month, or a custom period up to six months. You can access Time Out via the My Account page (when logged in).

When you Time Out, any pending bets you have in place will remain active, with any subsequent winning bets credited to your account balance. Your balance will also remain in your account. If you wish to withdraw any funds from your balance during your Time Out, please contact Customer Support by phone and email for assistance.

Ladbrokes will cease sending you any marketing communication to you via email, SMS or otherwise after 24 hours of the beginning of your Time Out.

During your Time Out period, you will not be able to use any part of the site that requires you to log-in, nor will you be able to lift or remove your Time Out.

You may also wish to implement a Time Out on your other accounts. See the table below for more information about how to Time Out with other operators, though note not all operators currently offer this function.

Operator How to Time Out/Take A Break
Bet365: ‘Time Out’ You can deactivate your account for 24 hours, 48 hours, 7 days or 30 days. You can access this option from the ‘Responsible Gambling Controls’ section of the ‘Members’ section.
BetEasy: ‘Take A Break’ You can deactivate your account for 1 day (ending at 3am AEST the next day); a short break of 1 – 30 days, or a Long Break of 3 or 6 months, or 1, 3 or 5 years. You can access this option from within the ‘My Account’ section.
Betfair: ‘Time Out’ You can deactivate your account for 24 hours, 48 hours, 72 hours, 7 days or 30 days. You can access this option by logging into your account and going to the ‘’My Account’ section and clocking on ‘Player Protection’ and then ‘Time Out’.
Sportsbet: ‘Take A Break’ You can deactivate your account for a short break of 1 – 30 days or a long break of 6 months, 1 year, 3 years or 5 years. You can access this option by logging in to your account and visiting the ‘Responsible Gambling’ section in ‘My Account/Settings’.
TopBetta: ‘Take A Break’ Referred to as ‘Take A Break’, you can deactivate your account for 1 to 30 days, or 1 to 6 weeks; or a longer break of 6 months or 1 year. You can access this option by clicking on ‘Manage your Account’ then ‘Responsible Gambling’.
Unibet: ‘Take A Break’ You can deactivate your account for 24 hours, 1 week, 1 month, 6 weeks or 3 months. You can access this option by clicking on ‘Account’ then ‘Responsible Gambling’.

Pre-Commitment

As part of our responsibility towards responsible gambling, we have a pre-commitment limit mechanism which allows you to set the maximum deposit amount that you can deposit with us on either a daily, weekly or monthly basis.

Set Your Pre-Commitment Limit

To set your pre-commitment limit, simply submit a request by using one of the following channels:

  • Online Request via the Pre-commitment Limit page accessible via the My Account page (when logged into the Desktop site).
  • Contacting Customer Service and requesting a limit to be applied.

Please allow up to 48 hours for your request to be processed.

You may also wish to set a pre-commitment limit on your other accounts. See the table below for more information about how to set your pre-commitment limit with other operators.

Operator How to set your Pre-Commitment Limit
Bet365 You can set, amend and confirm your Deposit Limits by going to Services, Members, selecting My Account, then Responsible Gambling Controls and choosing Deposit Limits when logged into your account.
BetEasy You can set a daily, weekly or monthly deposit limits from within the ‘My Account’ section while logged into your account. $5.00 minimum.
Betfair You can set daily, weekly or monthly deposit limits either from within your ‘Account Profile’ when logged into your account. You can set weekly, monthly or yearly loss limits from within your ‘Account Profile’ when logged into your account.
Classic Bet You can set your pre-commitment limit by emailing [email protected] or calling 1800 888 001.
DraftStars You can nominate deposit limits on a daily, weekly, or monthly basis by calling 1800 131 939 or emailing [email protected]
Lottoland You can access and set a deposit limit from within your ‘My Account’ section when logged in to your account.
Sportsbet You can set your deposit limit in the ‘My Account’ section of the site under the ‘Responsible Gambling’ option when logged into your account.
Sportsbetting.com.au You can set your pre-commitment limit by calling 1300 363 236 or emailing [email protected]
TAB.com.au You can set your pre-commitment limit by emailing [email protected] or calling 1800 882 876.
TopBetta To set your pre-commitment limit, simply complete the following steps:
Log into your TopBetta account.
Click on the account option which appears in the top right hand side of the webpage.
The account setting page will appear, click on the ‘Set Bet Limit’ option.
Click on ‘Set My Bet Limit’ and then enter in the amount that you would like to set for your daily loss limit.
UBet Sign In to your account, then go to: self manage > set my bet limit.
Unibet You can set your pre-commitment limit by emailing [email protected] or calling 13 78 68.
Budget Lotto You can set your pre-commitment limit in the ‘Account’ section under ‘My Details’ when logged into your account.

Change or Remove your Pre-Commitment Limit

To change or remove your deposit limit, simply submit a request by using one of the following channels:

  • Online Request via the Pre-commitment Limit page accessible via the My Account page (when logged into the Desktop site).
  • Contacting Customer Service and requesting a limit to be applied.

Please Note The Following Minimum Waiting Periods Apply

  • Any increases in your deposit limit incur a seven (7) day waiting period.
  • You can decrease your deposit limit at any time instantly without a waiting period.
  • Note that any changes that involve an increase in the limit or removing your limit will reset the seven (7) day waiting period.

These terms were last updated on 08 June 2018.